Protel Login guide

How to sign in to your Protel PMS account, how Weareplonet connects to it, and what to do when a login fails. Six steps for a fresh session, then five common issues and their fixes.

Weareplonet versus Protel: two separate logins

Weareplonet is an independent shop of third-party add-on modules — a different service from Protel PMS itself. Your Protel PMS is provisioned and administered by Protel (part of WeArePlanet); its user accounts, passwords and roles live inside Protel and are managed by your on-site Protel administrator or by Protel Support. Your Weareplonet dashboard is a separate account, accessed through a passwordless email link on /access.

The two logins never share credentials. When you connect Weareplonet to your property for the first time, the dashboard asks for an API token that your Protel administrator generates inside Protel — that token is what gives Weareplonet permission to read arrivals, push rates, post folio charges and everything else, always through the official Protel API. You keep control: revoke the token in Protel at any time and every Weareplonet module immediately stops working.

Six steps to sign in to your Protel account

  1. Open the Protel client installed on your workstation, or your web-based Protel login page provided by your IT administrator. The URL usually looks like https://your-property.protel.net — your Protel administrator will have shared it during onboarding.
  2. Select the property database from the dropdown if your Protel installation serves more than one property. Group properties often share one Protel server; make sure you pick the correct one before you enter credentials.
  3. Enter your Protel user name and password. These are personal to you — do not use a shared reception account. If your property uses single sign-on, click the SSO button instead and complete the identity provider prompt.
  4. Approve the two-factor prompt if your property enforces MFA. Approve on the second-factor device you registered during onboarding (authenticator app or SMS).
  5. Confirm the property and shift context. On the first screen after login, Protel asks which shift you are opening the session for. Choose the right one — it affects which reports and alerts you will see.
  6. Verify your role in the status bar at the bottom of the Protel window. If the role is wrong (for instance, you were expecting Manager but got Reception), sign out and ask your Protel administrator to update your assignment.

Five common Protel Login issues

1

"Invalid credentials" although I am sure the password is right

The password may have been reset by your Protel administrator without notification, or your account may have been locked after too many failed attempts. Ask your Protel administrator to issue a temporary password and unlock the account. Note that the Weareplonet team cannot reset Protel PMS passwords.

2

The Protel URL loads but the login form is blank

Almost always a browser or corporate-firewall problem. Try in a private/incognito window, clear cookies for the Protel domain, and check that your firewall does not block WebSocket connections. If Protel is behind a VPN, confirm the VPN is connected.

3

Two-factor code is rejected

Check the clock on the phone hosting your authenticator app; time drift of even 60 seconds invalidates TOTP codes. If your authenticator device was replaced, your Protel administrator has to re-enrol MFA before you can log in again.

4

Session drops after a few minutes

Protel enforces short idle timeouts by default (usually 15 minutes). This is not a bug — it is a PCI DSS control. If the drop is faster than that, ask your IT team to check the intermediate proxy for aggressive session pruning.

5

I can log in but cannot see the Weareplonet modules acting on the property

That is expected. Weareplonet does not appear inside the Protel client — it runs outside Protel through the API. Sign in to your Weareplonet dashboard at /access to manage subscribed modules; the effects of each module (posted rates, posted folio charges, updated room states) appear inside Protel as normal data.

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