Every review below is from a real Weareplonet customer who agreed to be quoted with their name and property. Ten stories from ten properties across DACH, Adriatic and beyond.
Arrivals Digest changed the morning shift entirely. The receptionists know who is coming before they open the door, VIPs are flagged, and we stopped losing repeat guests because we recognise them by name. Paid for itself in the first week.
OTA Reconciliation caught 8.400 euro in disputed commissions in the first month across three OTA channels. The dispute letters it generates are ready to send — Booking.com paid within two weeks. Best 24 euro per property we spend.
Rate Update Bridge does what our channel manager never quite got right — reliable nightly push, no drift, no silent failures. The sentinel is the reason I sleep well; when it does alert, it is a real problem worth waking up for.
Housekeeping Board is exactly what we wanted for the linen room tablet. Housekeepers pick it up in ten minutes, no training required. Only reason for four stars is I would love a native offline mode — sometimes our basement Wi-Fi is patchy.
DATEV export was the first module I bought and it never missed a night. Our German bookkeeper now waits for our morning package. Reconciliation report matches Protel to the cent every day.
As a small property (28 rooms) I was worried Weareplonet would be overkill. Actually the opposite — the modules I picked (Arrivals Digest, Nightly Trial Balance, OTA Reconciliation) do exactly the jobs my small team could not do consistently by hand.
Group Enquiry Router is a hidden gem. We used to have a spreadsheet and a shared inbox; now group requests fly into Protel as blocks with the right override rate and the right cut-off date. Our sales team went back to selling.
F&B POS Bridge onto Micros Simphony took a couple of iterations to get the tax mapping perfect, but the support team held our hand through it. Now it just works and the accountant stopped asking me why the folios do not tie.
Nightly Trial Balance in my inbox at 06:30 with the previous day's numbers is the single change I would recommend to any Protel hotel. The controller was sceptical at first — now she would revolt if we cancelled.
Data Warehouse Bridge into our Snowflake — clean schema, five years of backfill loaded in a weekend. Our BI team had our first pace report on Monday. This is what a hotel data project should feel like.
If you use Weareplonet and would like to share your experience, write to support@weareplonet.org. We publish reviews only with your name and property, after you approve the final wording. In exchange we credit one month of any single module of your choice — the goal is authentic feedback, not scale.